Design Strat Ops Process

Design Strategy

We help you determining, developing and delivering your design strategic objectives, measures, metrics KPIs and initiatives.

Strategy Scorecard and KPIs Plan

It is essential to put your experience design solutions into the context of the market problems they solve, the business objectives they support, and the customer and user needs they meet. Using a scorecard helps organizations balance and achieve their strategic objectives across Financial, Customer, Processes, Learning, and People.

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Persona Development

Personas are a stand-in for a unique group of people who share common goals. They are fictional representatives— archetypes based on the user's behaviors and attitudes. Personas give you a common language to talk meaningfully about your customers. They help you to keep on the right targeted audience and build empathy for your customers.

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Innovation Culture Assessment

We look at your leadership behaviors, product and strategic measures, design thinking practice, emotional environment, and organization vision to assess what you should continue, start, and stop in order to drive more successful innovation. The outcome is a prioritized list of actions to take in order to improve, and of course, a detailed report explaining the findings and their impact on your business.

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Design Operations

We help you determine where Design best fits in your organization or how to grow it to the next level.

Customer Journey Mapping

Your customers are having a journey across all your channels regardless if you are managing it. Customer Journey Maps are a tool to understand your business from your customer’s perspective to improve your customer experience. They help you to understand how customers interact with you today and identify improvement opportunities.

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Service Design Blueprint

Where Customer Journey Maps illustrate the omni- channel experience of your customer in your “front-stage” (visible to customer) and “back-stage” (supporting processes), Service Blueprints helps to define your “behind-the-scenes” process and technology across departments to support the experience design.

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Design Thinking Training

Design Thinking is a set of methods and principles that drives innovation. We believe in learning by doing. In these courses you'll learn through hands-on activities, sharing insights, and gathering feedback. Gain a fresh perspective that will expand your thinking and push you to bold new ideas through practice and discussions.

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Design Process

We help you integrate Design with Marketing, Product, Lean Technology and Agile Development.

Experience Design Architecture

We are dedicated to the advancement of design thinking, innovation and customer engagement. We will help you with your design strategy, goals, and direction to deliver innovative solutions with best-in-class experiences to increase customer satisfaction, loyalty, and advocacy that creates sustainable long-term revenue.

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User Experience Agile Integration

We help you cover the basics of Agile development and how User Experience (UX) best serves this development process. We help you with the definitions, activities, tasks and deliverables of the Agile and UX processes including hand-offs and best practices.

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Innovation Workshop

Focused on your organization’s business goals, we work with you to create a custom on-site, interactive workshops that facilitates your teams through step-by-step best innovation practices. These workshops are designed to build a more innovative and collaborative culture within your organization, along with filling your pipeline with new ideas and strategies to pursue.

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Branding Services

We help with your Marketing, Business and Web strategy, design, development and more.

Marketing, Business & Web Strategy

Marketing business and operations planning, SEO (Search Engine Optimizations), PPC (Pay Per Click), Video Marketing and Social Media strategy, and copywriting services.

Web Design & Development

Front-end design, back-end development, and e-commerce integration including video motion graphics.

Logo Design, Illustration, Print and Photography

Custom logo illustration, corporate identification packages, branding manuals, infographics, marketing collateral, photographic services.

Next Steps...

Let us know how we can best help you.