NIWC is focused on delivering innovation to the fleet faster. Bringing the right information to the right person at the right time. Being good stewards to our war fighters. To facilitate this focus, the Van Tyne Group worked with the NIWC PAC Technical Development team to develop and facilitate a one-day introductory workshop on innovation tailored to the warfighter needs.
ANSYS engaged us to help align the CRM roadmap initiatives and underlying design with the customers’ expectations and needs. The Executive Charter specifically charged the CX project with helping them gain insights into dissolving siloed stages across the customer journey, as well as gain better insights into cross-functional process, tools, and KPIs to shift to a customer-centric culture.